Refund Policy
Our commitment to fair and transparent refund practices.
This Refund Policy explains when refunds may or may not be available for payments made on JaffnaAds.lk.
Service Overview
JaffnaAds.lk offers both free and paid services to enhance your experience.
Free Ad Posting
Standard ad listings.
Featured Ads
Highlighted visibility.
Boost Ads
Maximum reach.
Top Ads
Priority placement.
Banner Advertising
Display campaigns.
Business Memberships
Enterprise features.
Future Premium
Upcoming services.
Eligibility
Tiered refund rules.
Refund eligibility depends on the specific service purchased and its delivery status.
Generally Non-Refundable Services
Payments for these services are usually final once activation occurs.
Featured, Boost & Top Ads
Banner Advertising
Membership Plans
Premium Promotions
Urgent Labels
Ad Extension Services
Once a paid promotion has started or has been delivered, the payment is generally non-refundable unless required by applicable law.
Eligible Refund Situations
We may issue refunds under specific, verified circumstances.
Duplicate Payment
A user is accidentally charged twice for the same purchase.
Technical Failure
A paid service could not be delivered because of a verified system issue.
Billing Error
An incorrect payment amount was charged due to a platform error.
Service Not Delivered
The purchased premium feature was never activated due to a verified platform issue.
Refunds Will Not Be Issued
Refunds are generally not available in the following scenarios.
Requesting a Refund
Our support team handles all refund requests manually for fairness.
To initiate a request, please contact our support team with all relevant transaction details and supporting evidence.
Required Information:
- Full Name & Registered Email
- Phone Number used for account
- Transaction Reference number
- Payment Date and Amount
- Reason for Refund Request
- Supporting Evidence (Screenshots etc.)
Refund Review Process
Every request is reviewed individually to ensure transparency.
Processing Time
If approved, refunds are normally processed within a reasonable period depending on the payment provider and financial institution. We cannot guarantee exact timelines as banking processing times vary.
Payment Provider Fees
Please be aware that payment gateway charges, bank fees or third-party processing fees may not always be refundable depending on the specific payment provider's terms.
Future Subscriptions
If subscription-based services are introduced in the future, additional subscription cancellation and recurring payment refund rules may be established and published accordingly.
Policy Updates
This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. The latest version will always be available on this page.
Need Help With a Payment?
If you have questions regarding a payment or refund request, please contact our support team through the Contact Us page.